Return Policy

30/30 Return & Warranty Policy

Simple & Convenient

FOX AIRSOFT LLC has a 30 day return policy on all products sold, with the exception of our Airsoft Mystery Boxes. Mystery Boxes are still eligible for our 30 day warranty policy. If you don’t like an item you’ve purchased, you can return all brand-new and unused products in the manufacturer’s original packaging to the store within 30 days of purchase for a full refund. Shipping both directions will be the responsibility of the customer.

Conditions for Returning an Item

  • Original Packaging – unopened and undamaged
  • Not Fired
  • Battery Not Charged
  • Magazines Not Loaded
  • No damage
  • No modifications

If an item has been used, damaged, modified, or the manufacturers original packaging damaged it is not eligible for a return. In this case, we provide a 30 day limited parts and labor warranty to keep you covered.
Our 30 day limited parts and labor warranty is to cover manufacturer’s defects and modifications performed by Fox Airsoft LLC. The warranty does not cover abuse to the item.

Conditions that Void Warranty

  • Guns are used with any bb brands not offered by Fox Airsoft LLC
  • Any abuse of the gun that is outside of normal use
  • Any modifications of the gun that are not performed by Fox Airsoft LLC
  • Removal of the Orange Tip
  • Disassembly of the gun

If You Meet the Conditions above for Returning an Item or Warranty

1. Call Fox Airsoft at 1-888-316-7816 or send an email to sales@foxairsoft.com
2. A Sales Professional will contact you with a return Authorization #
3. Ship the package (Only After Receiving a Return Authorization #) to:
Fox Airsoft
Returns & Warranties

6260 Progress Ln
Parker, CO 80134

Order # ______________________________
Authorization # ______________________________
□ Return   □ Warranty
Description of the Problem
______________________________
This policy is an extension of our commitment to providing solutions for our customers.

Work at Fox Airsoft!

Current Openings

Field Representative

  • Understands the Fox Airsoft Purpose, Mission Statement and Vision
  • Holds unwaveringly to Fox Core values: Integrity, Humility, and Tenacity.
  • Ambassador of Fox Airsoft with every customer touch point
  • Masters the Fox Airsoft Sales Process
  • Manages customer experience by performing proactive customer service and building relationships with our customers.
  • Performs customer followup tasks including calls to first time attendees as well as inviting them to monthly events.
  • Maintains the airsoft field and ensures everything is in top notch condition
  • Identifies safety hazards and provides solutions to the Field Lead
  • Maintains the mobile shop - ensures it is stocked fully for each day we are open and that it is clean.
  • Maintains the rental equipment including guns and safety gear. Inspects safety gear after each use to ensure they are up to standards and ready for the next use.
  • Prepares birthday party areas to have all equipment placed and ready for use prior to the start time of the party.
  • Manages private events to deliver an unmatched experience.
  • Manage the briefing board to ensure game briefings are thorough